https://www1.gotomeeting.com/register/205766592
What to Say to a Porcupine?
Thursday, July 19, 2012 3:00 PM - 4:00 PM EDT
Webinar Registration
Elevate your customer service to a world class operation with employees that are enjoying the process.Join us to learn easy and effective strategies on how to handle difficult clients, patients, and employees to change your organization to a positive and kind culture.
Rich Gallagher is an internationally known author, public speaker, and communications skills expert. Rich, MA, MFT, is one of the nations leading experts on workplace communication skills. A former customer service executive and practicing psychotherapist, his nine books include the national #1 customer service best seller What to Say to a Porcupine, How to Tell Anyone Anything, and his forthcoming project What to say in Your Very Worst Customer Situations. Rich has been featured on CNN.com, BusinessWeek, Dale Carnegie training, morning drive radio, and numerous other media outlets worldwide. His firm Point of Contact Group has trained over 20,000 people on what to say in difficult customer and workplace situations.
3pm EST / 2pm CST / 12 PST
SPONSORED BY ALLUSERV
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Please send your questions, comments and feedback to: mdiamond@alluserv.com
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